Return & Exchange Policy

At Ghosoon, we strive to provide a smooth and satisfying shopping experience. Our return and exchange policy is designed to ensure customer satisfaction and to make the process simple and transparent when a return or exchange is needed.

Return & Exchange Conditions

Time Period

• Return: Customers may request a return within 7 days from the date of receiving the order.
• Exchange: Customers may request an exchange within 10 days from the date of receiving the order.

Product Condition

The product must be in its original condition, unused, free from any damage or modification, and returned in its original packaging.

Reasons for Return or Exchange

1. Manufacturing defect such as broken branches or a cracked pot.
   (Shipping cost covered by the store)
2. Product not matching the description listed on the website.
   (Shipping cost covered by the store)
3. Incorrect item delivered, such as receiving a different model or type.
   (Shipping cost covered by the store)
4. Shipping delay beyond the stated delivery time (7 business days).
   (Shipping cost covered by the store)
5. Mind Change (Shipping cost paid by the customer)

Return & Exchange Process

1. Contact Customer Support

Please contact our customer service and provide the order number and reason for return or exchange.

📞 Customer Service: 0558078301
📧 Email: [email protected]

2. Return the Product

The product must be returned in its original packaging or secure packaging to prevent damage during shipping, along with the purchase invoice or order number.

3. Product Inspection

The returned product will be inspected to ensure it meets the return and exchange conditions.

4. Completion of the Process

Once the request is approved:

• A replacement product will be sent within 7 business days, or
• The refund will be processed within 4 business days using the original payment method.

Shipping Fees

• If the issue is due to a manufacturing defect or store error, the store will cover the shipping costs.
• If there is no defect, the customer will be responsible for shipping costs.

Non-Returnable / Non-Exchangeable Cases

• Products that have been used or damaged due to misuse.
• Products that have been modified or repaired by a third party.
• Products purchased during special promotions or discounts, unless there is a manufacturing defect.

Important Notes

Ghosoon reserves the right to update or modify this policy at any time.
In case of any dispute, the terms stated in this policy shall be considered the final reference.

Contact Us

📞 Customer Service: 0558078301
📧 Email: [email protected]

Operated by: Sulaiman Abdullah Al-Rassi Trading Company
Commercial Registration: 1010198708
VAT Number: 310904110500003